Booking and Cancellation Policy
1. Booking and Payment
To secure your place, full payment is required at the time of booking.
Bookings can be made securely online or by phone.
Adventure Northumberland Ltd reserves the right to charge the full amount for no-shows or cancellations made within 14 days of the scheduled activity date.
2. Cancellations by You
If you need to cancel or amend your booking, please notify us as soon as possible by email or phone.
Rescheduling or refunds are offered at the discretion of Adventure Northumberland Ltd and are subject to the following terms:
- More than 14 days before your booked activity date: You may reschedule or cancel; however, a 20% admin fee will be retained.
- Between 7 and 14 days before your booked activity date: You may reschedule or receive a gift voucher for the value of your booking.
- Less than 7 days before your booked activity date: No changes or refunds will be given.
- No-shows on the day of the activity are non-refundable and cannot be rescheduled.
3. Cancellations or Changes by Us
In the unlikely event that Adventure Northumberland Ltd must cancel your activity, you will receive a full refund or be offered the option to transfer to an alternative date or activity (subject to availability).
Adventure Northumberland Ltd is not responsible for any loss or expenses resulting from force majeure or other circumstances beyond our control (e.g. severe weather, safety issues, or venue changes).
We may adjust the timing, order, or location of activities when necessary to ensure safety and the best possible experience.
4. Insurance and Safety
Adventure Northumberland Ltd holds full public liability insurance.
Adventure activities naturally involve an element of risk. Our insurance does not cover inherent risks or participant negligence.
Participants are encouraged (though not required) to obtain personal accident insurance.
For your safety, please follow all instructions provided by our guides. Routes and venues may be adjusted depending on sea and weather conditions.
5. Alcohol, Drugs, and Behaviour
Adventure Northumberland Ltd reserves the right to refuse participation to anyone under the influence of alcohol or drugs.
No refund will be given in these circumstances.
We also reserve the right to remove any participant behaving in an unsafe or disruptive manner.
6. Parental Consent
Participants under 18 years of age must have written parental or guardian consent.
Consent forms are available via email or download and must be completed before the activity unless the parent or guardian is taking part in the same session.
7. Voucher Terms
Standard Adventure Northumberland booking terms apply to all voucher bookings.
Gift vouchers are valid for 12 months from the date of issue.
Vouchers are valid only for the activities listed and cannot be exchanged for cash.
It is the voucher holder’s responsibility to book and use the voucher before its expiry date.
Expired vouchers are void unless extended at our discretion (subject to an admin fee).
If we cancel for safety or operational reasons, we will extend the voucher at no cost.
Failure to attend a booked activity will render the voucher invalid.