Terms & Conditions

These Terms & Conditions apply to standard public and online bookings made with Adventure Northumberland Ltd.

Last updated: April 2026

1. About us

Adventure Northumberland Ltd
The Hut, Windyside Hill, Craster, NE66 3SS
hello@adventurenorthumberland.co.uk
01665 517911

2. Bookings & payment

  • Bookings are confirmed once payment is received.
  • Payment confirms acceptance of these Terms & Conditions.
  • All prices are as stated at the time of booking.

3. Cancellations

How to cancel: Email hello@adventurenorthumberland.co.uk with your booking reference.

More than 14 days before your activity

If you cancel more than 14 days before your activity, we will issue a gift voucher to the full value of your booking.

Gift vouchers are valid for a minimum of 12 months and can be used on any Adventure Northumberland activity.

Within 14 days of your activity

No refund, voucher or reschedule will be given.

No-shows or failure to attend

No refund, voucher or reschedule will be offered.

4. Conditions-led activities

All activities are conditions-led. We assess sea state, swell, wind and weather continuously.

If we decide conditions are not suitable to run safely, we will offer:

  • A reschedule, or
  • A suitable alternative, or
  • A refund if neither is possible

The decision to run, modify or cancel an activity rests solely with Adventure Northumberland.

5. Minimum numbers

Some sessions require a minimum number of participants. If minimum numbers are not met, we may:

  • Move your booking
  • Offer an alternative
  • Provide a full refund

6. Participation & safety

  • Participants must follow all instructions from guides.
  • Unsafe behaviour may result in removal without refund.
  • Participants must be able to swim and be fit to take part.

7. Health & medical

  • Relevant medical conditions must be disclosed.
  • Participants are responsible for their own medication.

8. Equipment

  • Equipment must be used correctly.
  • Loss or damage through negligence may be charged.

9. Late arrival

Activities run to schedule. Late arrival may result in exclusion. No refund will be given.

10. Risk

Outdoor activities carry inherent risks including water movement, weather, terrain and remoteness. Participation is voluntary and at your own risk.

11. Liability

  • We do not exclude liability for death or personal injury caused by negligence.
  • We are not liable for indirect or consequential losses.

12. Personal property

Participants are responsible for their own belongings.

13. Governing law

These Terms are governed by the laws of England and Wales.