Our Terms and Conditions & Privacy Policy

1. Payment

Bookings will be confirmed on receipt of a deposit of 20% of the total booking fee, the deposit will be used against the final bill but is not refundable. The outstanding balance is payable in full 14 days before the date of the activity. Payment can be made over the phone or online. Please note Adventure Northumberland Limited reserve the right to deduct payment for "no-shows" if not notified outwith the 14-day period.

2. If you Cancel (Cancelation Policy):

Deposits will be forfeited upon cancellation. All cancellations and reductions in numbers should be notified as soon as possible by email, or by phone. Any cancellations within the 14-day period prior to the activity date will result in the group leader being held liable for the full cost of the canceled activity or reduction. Any refunds will be at the discretion of Adventure Northumberland Limited and are based on the following criteria:

  • More than 14 days before the booked activity date: you can reschedule or cancel the booking. The deposit will be forfeited.
  • Between 7 and 14 days before the booked activity date: you can reschedule or request a gift certificate to the value of your booking.
  • Less than 7 days before booked activity date. No Changes or refunds.
  • Participants who do not show up on the reserved booking date will be unable to reschedule and will not receive a refund.

3. If We Cancel or Make Changes:

In the event of us having to cancel an activity, you will receive a full refund of monies paid or a free transfer to an alternative date or activity (where available). Adventure Northumberland Limited will not be liable for any loss damage or expense resulting from force majeure or any unforeseen circumstances outside of their control e.g. inclement weather or change of venue for safety purposes. Adventure Northumberland Limited reserves the right to amend the running order of your activity day should this be necessary to provide the best service possible.

4. Insurance and Safety

Adventure Northumberland Limited has full public liability insurance. It is the nature of adventure activities that there will always be some degree of risk. Our insurance does not cover you for inherent risks or client negligence. Whilst not mandatory you may wish to arrange your own personal injury insurance. For your own safety, it is imperative that you abide by the decisions of our guides. We reserve the right to make changes to planned routes and venues as a result of adverse or impending conditions.

5. Alcohol and Drugs or Unruly behavior

Adventure Northumberland Limited also reserves the right to refuse participation to clients that they believe to be under the influence of alcohol or drugs and in such circumstances, no refunds will be given.

6. Parental Consent

It is a legal requirement for anyone under the age of 18 years to have parental consent. Parental consent forms are available in email format on request or can be downloaded and must be completed prior to joining us on any activity unless the parent is taking part in the activity with them

VOUCHER TERMS AND CONDITIONS:

  • The bearer of the Adventure Northumberland Limited Gift Voucher or any other similar voucher, as issued by our authorised agents, where Adventure Northumberland Limited is the end supplier; is entitled only to the activities as detailed. Please note that some activities are seasonal as detailed on the web.
  • Gift vouchers cannot be redeemed or exchanged for cash.
    It is the bearer’s responsibility to ensure the voucher is redeemed and the experience is completed before the expiry date noted on the voucher.
  • Gift vouchers will be void if used after this date. Where activities have had to be canceled for health & safety (or other operational reasons) - an extension will be offered free of charge for the voucher holder.
  • In the case of the voucher holder not turning up to an activity the voucher will become invalid.
  • Vouchers may be extended at the discretion of Adventure Northumberland Limited and may be subject to an admin charge.
  • Requests to extend a voucher must be made before the expiry date and made by email.
  • Normal Adventure Northumberland Limited activity booking conditions apply to each activity booked


Privacy Policy for Adventure Northumberland Limited

Our website and payment provider collect some Personal Data from its Users.

Policy summary

Personal Data was collected for the following purposes and using the following services:

Analytics
Facebook Ads conversion tracking (Facebook pixel) and Google Analytics

Personal Data: Cookies; Usage Data
Displaying content from external platforms
Google Fonts

Personal Data: Usage Data; various types of Data as specified in the privacy policy of the service.

Handling payments
Stripe.

Personal Data: various types of Data as specified in the privacy policy of the service.

Personal Data: various types of Data as specified in the privacy policy of the service.

Interaction with data collection platforms and other third parties
Mailchimp.

Personal Data: email address; first name; last name
Managing contacts and sending messages
Mailchimp

Personal Data: email address; first name; last name
Platform services and hosting
www.checkfront.com

Personal Data: various types of Data as specified in the privacy policy of the service

Contact information

Data Controller

Adventure Northumberland Limited
The Hut
Craster
Alnwick
Northumberland
NE66 3SS

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